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Delivery Information

Dispatch of Goods

 

We aim to meet the specified timescales to get your orders to you as quickly as possible, unfortunately, some order may experience delays. It depends on the item you have ordered. Some products take a little longer to process due to product range and availability. We suggest before you place the order please give us a call or email to see availability.
Paving Online will notify you via email when your goods have been dispatched to you.   We aim to provide you with an accurate date on which the Goods will be ready for delivery. Where we become aware that the date for delivery may be delayed, we shall notify you as soon as possible and aim to provide you with a revised date. We will not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the date where the delay is caused by reasons outside of our control.

Where agreed, we shall deliver the Goods to any address (in the United Kingdom) you may specify (subject to appropriate instructions or directions being given). We shall notify you at the time of confirming your order of any additional delivery charges or other expenses for which you will be liable.

Any items that are not received within 15 working days of your dispatch confirmation email must contact us so that it can be investigated with the courier. We will not be responsible for any non-delivered products after this time or failure to advise accordingly.

Please note that working days are classified as Monday – Friday and exclude bank holidays. Delivery times apply to items in stock.  On the occasion that an item is not in stock we will contact you and either give you an estimated time of availability or give you a full refund. Deliveries normally occur from 7:30 am – 5:00 pm.

If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery, then we reserve the right to store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage or subsequent delivery charges which we may incur.

 ** Please note that orders placed at the weekend or bank holidays will be processed on the first working day that follows.

Delivery Address


Someone must be available to sign for the goods during normal working hours and this person should be known to you.  We will not be held responsible if the person signing for the goods is not the person who has placed the order/paid for the goods.  We will equally not be held responsible if the incorrect address details have been supplied.

 

Delivery Methods


Paving Online will use different couriers depending on the size of the order and so the delivery methods will vary.

 

Delivery Costs


Paving Online have a standard delivery charge of £25*** per order. We deliver within the UK mainland and The delivery generally takes 3 to 7 working days to arrive and depend on the Availablity on the goods you order if more than out timescale we will let you know the lead time.  

** Special delivery can be arranged at an additional cost depending on your area.

*** Delivery fees may vary slightly depending on the location but only some location and very rare for us to contact you about extra delivery cost, this only applies when you location miles out of town***

 

0330 119 3333

Order by phone
 

Working time

Mon - Fri: 9am-5pm
 

Customerservices@pavingonline.co.uk

customer service
 

30 Day Returns

we'll refund you within 30 days