Refund policy

Paving Online may offer an exchange or refund for any damaged or faulty goods in accordance with the Sale of Goods Act 1979.   The goods must be fit for their purpose and sold in the condition that they are described.  All goods must be checked by you upon arrival.  If you can see that your delivery has arrived damaged we ask for you to sign for it as “damaged” on arrival.  If the goods are damaged or defective we ask you to provide photographic evidence and we also must be notified of any issues via email within 48 hours of receiving your delivery.  

Goods must be returned in their original condition with all packaging and documentation.  Our liability is limited to the cost of goods only.  We will not be liable for any indirect loss or consequential loss that may arise.  The customer is responsible for the goods once the delivery has been made.  This policy does not affect your statutory rights.

Paving Online cannot accept returns for items which we are not notified of by the customer within 48 hours of receiving the goods.  We also cannot accept the return of items which were received in the appropriate condition and then they have been used.

If we are not notified of any problems within 48 hours of receiving the goods then we will assume that the customer is happy with their order and the contract is complete.